/* COMPLAINTS & FEEDBACK — built on the ProvidusUnity Bank design
   system (gold #fdb813 · dark #212529 · Montserrat + Inter) */

/* Escalation path */
.cp-path {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: 18px;
}

.cp-step {
  position: relative;
  background: #fff;
  border: 1px solid rgba(0, 0, 0, 0.06);
  border-radius: 18px;
  padding: 30px 26px 28px;
  transition:
    transform 0.45s cubic-bezier(0.16, 1, 0.3, 1),
    box-shadow 0.45s,
    border-color 0.3s;
}

.cp-step:hover {
  transform: translateY(-3px);
  box-shadow: 0 1px 1px rgba(0, 0, 0, 0.02), 0 5px 14px rgba(0, 0, 0, 0.03);
  border-color: rgba(253, 184, 19, 0.45);
}

.cp-step-num {
  font-family: "Inter", sans-serif;
  font-weight: 800;
  font-size: 28px;
  color: rgba(253, 184, 19, 0.5);
  margin-bottom: 14px;
}

.cp-step h4 {
  font-family: "Inter", sans-serif;
  font-weight: 700;
  font-size: 16px;
  color: #1a1a1a;
  margin-bottom: 8px;
}

.cp-step p {
  font-size: 12.5px;
  line-height: 1.6;
  color: #76766f;
}

/* "still not resolved" sidebar card */
.cp-escalate {
  background: linear-gradient(135deg, #fdb813 0%, #f0a90c 100%);
  border: 1px solid rgba(26, 18, 0, 0.1);
  border-radius: 22px;
  padding: 26px 28px;
  position: relative;
  overflow: hidden;
}

.cp-escalate::before {
  content: "";
  position: absolute;
  top: -40px;
  right: -30px;
  width: 160px;
  height: 160px;
  border-radius: 50%;
  background: radial-gradient(circle, rgba(255, 255, 255, 0.35) 0%, transparent 70%);
}

.cp-escalate-ico {
  width: 38px;
  height: 38px;
  border-radius: 10px;
  background: rgba(26, 18, 0, 0.12);
  color: #1a1200;
  display: flex;
  align-items: center;
  justify-content: center;
  margin-bottom: 14px;
  position: relative;
}

.cp-escalate-ico svg {
  width: 18px;
  height: 18px;
}

.cp-escalate h4 {
  font-family: "Inter", sans-serif;
  font-weight: 700;
  font-size: 15px;
  color: #1a1200;
  margin-bottom: 8px;
  position: relative;
}

.cp-escalate p {
  font-size: 12.5px;
  line-height: 1.6;
  color: rgba(26, 18, 0, 0.68);
  margin-bottom: 16px;
  position: relative;
}

.cp-escalate a {
  position: relative;
  display: inline-flex;
  align-items: center;
  gap: 6px;
  font-size: 12.5px;
  font-weight: 700;
  color: #1a1200;
  text-decoration: none;
}

.cp-escalate a svg {
  width: 12px;
  height: 12px;
}

/* "REPORTING FRAUD INSTEAD?" SIDEBAR CARD (dark) */
.cp-fraud {
  background: linear-gradient(135deg, #1a1200 0%, #0d0d0d 100%);
  border: 1px solid rgba(245, 168, 0, 0.18);
  border-radius: 22px;
  padding: 26px 28px;
  position: relative;
  overflow: hidden;
}

.cp-fraud::before {
  content: "";
  position: absolute;
  top: -40px;
  right: -30px;
  width: 160px;
  height: 160px;
  border-radius: 50%;
  background: radial-gradient(circle, rgba(245, 168, 0, 0.12) 0%, transparent 70%);
}

.cp-fraud-ico {
  width: 38px;
  height: 38px;
  border-radius: 10px;
  background: rgba(245, 168, 0, 0.12);
  color: var(--gold);
  display: flex;
  align-items: center;
  justify-content: center;
  margin-bottom: 14px;
  position: relative;
}

.cp-fraud-ico svg {
  width: 18px;
  height: 18px;
}

.cp-fraud h4 {
  font-family: "Inter", sans-serif;
  font-weight: 700;
  font-size: 15px;
  color: #fff;
  margin-bottom: 8px;
  position: relative;
}

.cp-fraud p {
  font-size: 12.5px;
  line-height: 1.6;
  color: rgba(255, 255, 255, 0.55);
  margin-bottom: 16px;
  position: relative;
}

.cp-fraud a {
  position: relative;
  display: inline-flex;
  align-items: center;
  gap: 6px;
  font-size: 12.5px;
  font-weight: 700;
  color: var(--gold);
  text-decoration: none;
}

.cp-fraud a svg {
  width: 12px;
  height: 12px;
}

/* SIDEBAR "TALK IT THROUGH" CARD — long email wraps cleanly */
.page-side .page-hours-row span:last-child {
  text-align: right;
  word-break: break-word;
  max-width: 62%;
}

/* Responsive */
@media (max-width: 1100px) {
  .cp-path {
    grid-template-columns: 1fr 1fr;
  }
}

@media (max-width: 760px) {
  .cp-path {
    grid-template-columns: 1fr;
  }

  .cp-escalate,
  .cp-fraud {
    padding: 22px 24px;
  }
}