Security Centre

Security Centre

Security Centre

Our commitment to securing your online access to us

ProvidusBank understands the need to ensure all customer data is kept confidential and secure, and we have thus adopted rigorous technology based security controls to keep you safe when you transact with us online. We maintain physical, electronic and procedural safeguards that comply with applicable legal standards to secure your information from unauthorized access and use, alteration and destruction.

We hold our employees accountable for complying with relevant policies, procedures, rules and regulations concerning the privacy and confidentiality of information.

Part of the several key steps we take to ensure customer data is safe, secure and preserve its integrity are:

Encrypting your Information

We use secure technology to encrypt your personal information such as your user name, password and account information when it travels over the internet.

In other words, we obfuscate your details en route and decode it all when we receive it.

To enable us to achieve this, we advise that you always access our online platforms from within our corporate website, www.providusbank.com, and ensure that your web session is secure by looking for a small padlock symbol in the lower corner of your web browser window or in the browser’s web address field. Current versions of leading browsers use this symbol to show that the web page you are on is encrypted. You can also look for "https://" at the beginning of the website URL in your browser’s address field; this confirms that your web connection is secure.

Mobile Security

ProvidusBank offers you the ability to access some of our products and services through mobile applications and whilst we respect and protect your privacy, we may collect information such as unique device identifiers, your screen resolution and other device settings, information about your location, and analytical information about how you use your mobile device. We may ask your permission before collecting certain information, such as precise geolocation information. All these help us in geotagging your device to prevent fraudulent mimicking of transactions from locations where you are not physically present. This information is not shared with any third party or affiliates.

Secure Storage of Data

Your data is stored on secure servers and can only be accessed under strict security procedures. The data cannot be exported outside of ProvidusBank systems or to other media without proper authorization.

Counteracting Identity Theft

Because we realize that identity theft is a reality of life, we have taken steps to ensure that even if the fraudster devises means of obtaining your online banking credentials, only you can log in to access or consummate transactions on your account using our mobile or internet banking channels. 

We have implemented a robust, strong authentication mechanism that ensures pre-authorization of any funds before it leaves your account when you transact virtually with us. Nevertheless, we encourage you to take note of the following which are some social engineering methods that fraudsters employ to steal identity and guard against falling victim to them:

Skimming: Stealing credit/debit card details by using a special device attached to an ATM. Always use ATMs with tamper-proof anti-skimming devices installed.


Phishing: Pretending to be a financial institution or other company and sending email or pop-up messages to get you to reveal your personal information. Do not open any emails or download attachments from untrusted sources to your computer or mobile device.


Pretexting:  Involves a scam where a fraudster tries to pass off as a representative of the bank and requires additional information in order to confirm your identity during a call. They may ask a series of questions designed to gather key individual identifiers such as confirmation of the individual's identity type/number, mother's maiden name,place or date of birth or account number, etc. The fraudster  usually comes up with a credible story that leaves little room for doubt on the part of their target and tries to building a false sense of trust with the victim.

Disregard any phone calls requesting  you to divulge any of your account details or sensitive account information. We won’t ask for confidential information such as your user name, password, personal identification number (PIN) or other account information in a text message or email, or over the phone unless you call us about an issue, such as something to do with your account. In that case, we’ll ask you to verify your information so we know you’re who you say you are.


Physical robbery: Snatching bags, wallets and purses containing debit/credit cards, cheque books or documents containing your banking details / records. Be conscious of your physical environment and in the event this kind of theft occurs, quickly contact any of our branches, email our fraud center frauddesk@providusbank.com or call our fraud hotlines 0700PROVIDUS/070077684387.


Dumpster diving: This is an oft overlooked social engineering technique where an attacker rummages through your dustbin looking for obvious treasures like access codes or passwords written down on sticky notes or even seemingly innocent information like ATM receipts, phone list, calendar, or any other paper with your personal information on it. Destroy any paper containing your personal or account details by shredding preferably using a cross-cut shredder.

Dealing with Suspicious or Fraud Scenarios

In the event that you receive a suspicious email or a telephone call from someone claiming to be from ProvidusBank, please report such to any of our Fraud hotline numbers on: 0700PROVIDUS/0700 7768 4387 and forward such emails to complaints@providusbank.com

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