Future Forward
Complaints

Have a concern? We want to hear it.

Have any concerns, feedback or complaints about our products and services? Tell us what happened and our service quality team will take it from there.

File a Complaint Report Fraud Instead
How It Works

Your complaint, escalated properly

Every complaint moves through a clear path — and if you're not satisfied, you can always take it further.

01

Tell Us

Reach us by phone, email, live chat, branch visit or the form below — whichever is easiest for you.

02

We Investigate

Your complaint is logged and routed to the right team, who will look into it and keep you updated.

03

We Respond

You'll receive a resolution or a clear explanation of next steps directly from our service quality team.

04

Escalate Further

Still not satisfied? Escalate to the Central Bank of Nigeria's Consumer Protection Department, or report anonymously via our independent ethics line.

File a complaint or share feedback

Fill in the form below — the right team will get back to you.

Please enter your full name.
Please enter a valid email address.
Please enter a valid phone number.
Please select a category.
Please tell us a little more.
We typically respond within one business day.

Complaint received

Thanks — our service quality team has your complaint and will be in touch shortly.

Prefer to talk it through?

Call Centre070077684387
Emailbusinessconcierge@providusunitybank.com
Live Chat24 / 7 in‑app

Still not resolved?

If we haven't resolved your complaint to your satisfaction, you can escalate to the CBN Consumer Protection Department, or report anonymously via our independent ethics line.

Anonymous ethics line

Reporting Fraud, Not a Complaint?

Spotted a suspicious transaction or lost your card? Don't wait — go straight to our fraud desk.

Report fraud & disputes
Frequently Asked

Quick answers before you file

We acknowledge every complaint within one business day. Resolution time depends on the complexity of the issue, but our service quality team will keep you updated throughout.
You can escalate to the Central Bank of Nigeria's Consumer Protection Department, or use our independent, anonymous ethics and tip-offs line to raise the matter separately from your original complaint.
No — for suspicious transactions, a lost card or account takeover, use our dedicated Report Fraud & Disputes page so it reaches our fraud desk immediately.
General complaints about products or service need contact details so we can respond. If you'd rather report anonymously — for example, an ethics or conduct concern — use our independent ethics and tip-offs line.
Still Have Questions?

Prefer to talk it through with a real person?

Our call centre and live chat teams are available every hour of every day — no appointment needed.

Call 070077684387 Contact Us