Future Forward
Urgent — Fraud Desk

Seen something wrong? Tell us right now.

If you suspect fraud, a lost or stolen card, or an unauthorised transaction, don't wait — reach our fraud desk immediately. Every minute counts.

Call 070077684387 Email Fraud Desk
24/7 Fraud Desk Never share your PIN, OTP or password — we will never ask for them

Freeze My Card

Lost your card or spotted a transaction you didn't make? Call now to block it instantly.

Call fraud desk

Dispute a Transaction

Don't recognise a charge on your statement? File a dispute and we'll investigate it.

Start a dispute

Report Suspicious Activity

Phishing message, fake staff call or a scam claiming to be us? Report it to our fraud desk.

Email fraud desk

Report Anonymously

Prefer not to give your name? Use our independent, third-party ethics and tip-offs line.

Open ethics line
Stay Protected

Things we will never ask you for

Fraudsters impersonate banks. Knowing what we'd never ask for is your best defence.

Your PIN or OTP

We will never call, text or email you asking for your PIN, one-time password, or internet banking password.

Your full card number

Legitimate staff will never ask for your complete card number or CVV over the phone or by message.

Remote access to your device

We will never ask you to install a remote-access app or share your screen to "verify" your account.

Payment to "unfreeze" funds

We will never ask you to pay a fee to release, unlock or unfreeze money in your account.

Report fraud or dispute a transaction

The more detail you give us, the faster we can investigate.

Please enter your full name.
Please enter a valid phone number.
Please enter a valid email address.
Please select a report type.
Please tell us a little more.
Urgent? Call 070077684387 — don't wait for a reply.

Report received

Thanks — our fraud desk has your report and will be in touch shortly.

Fraud Desk — 24/7

For anything urgent — a lost card or an unauthorised transaction in progress — call, don't wait on a form.

070077684387

Other Ways to Reach Us

Emailfrauddesk@providusunitybank.com
Live Chat24 / 7 in‑app
VisitFind a branch

General Complaint Instead?

Not fraud — just unhappy with a product or service? Use our complaints channel and we'll route it properly.

File a complaint
Frequently Asked

Quick answers before you report

Call our 24/7 fraud desk on 070077684387 immediately so we can block your card or freeze the account. Don't wait for an email reply — the form on this page is for reports that aren't actively in progress.
Hang up. We will never call to ask for your PIN, OTP, password or full card number. Report the call to frauddesk@providusunitybank.com so we can warn other customers.
Select "ATM / POS Dispute" or "Unauthorised Transaction" on the form above, and include the amount, merchant name and date if you have them. Our fraud desk will investigate and keep you updated.
Yes — use our independent, third-party ethics and tip-offs line if you'd rather stay anonymous. For anything involving your own account, we'll need contact details so we can act on it.
Every Minute Counts

When in doubt, call us — don't click.

Our fraud desk is staffed around the clock. If something feels wrong, reach out immediately.

Call 070077684387 Help & Support